All of our products are made from high-quality 925 Sterling Silver.

Silver Products: We finish these with an additional layer of silver plating to extend their lifespan and maintain their shine.

Gold Products: These are crafted from Sterling Silver and finished with a high-quality, durable 14K micron plating.

 We apply our platings using a technically advanced process called micron plating to enhance durability. This thicker layer of plating provides extra protection against wear and tear, helping your jewelry maintain its original luster.

By nature, silver tends to tarnish over time when it comes into contact with air and various chemicals (especially sulfur compounds), forming a dark layer called silver sulfide on its surface. However, we apply an extra layer of silver plating to help prolong the life of your product and delay this process.

All platings may lose their shine or fade over time due to exposure to external factors (sweat, friction, chemicals) and the natural wear process.

We use high-quality 14K micron plating to minimize this process. Micron refers to the plating thickness, which results in a more durable surface compared to standard plating.

The time required to dispatch your order to the cargo company may vary depending on the current workload, taking 4 to 10 business days, as specified on our website.

Once delivered to our contracted carrier, Yurtiçi Kargo, the estimated delivery times are:

• Within Istanbul: 1 - 2 business days
• Intercity: 2 - 3 business days

We will notify you via email about every stage of your order:

Order Confirmation: An informative email will be sent once your payment is confirmed.

Tracking: You will receive a separate notification email containing your tracking number once the shipping code is generated and your order has been handed over to the carrier. You can easily track your package using this code.

Stocks for items marked "Sold Out" are typically updated within3 to 5 weeks.

 If a product you are looking for is not visible on our website, it generally means that the stock for that particular item will not be renewed. However, you can stay informed about restocks by using the 'Notify Me When Available' option on the product page to receive an email alert.

What you need; measure tape, paper & pen. 

1. Wrap the paper around your finger. 
   
2. Mark the starting point of the paper.
3. Measure the length with  measure tape or a ruler. 
4. Check what your measured height corresponds to in the table.

Yes, absolutely! You have the right to return your order within 14 days from the date of delivery.

Valid reasons for your return request include:

• If the ring doesn't fit you or the size is incorrect.
• If the product isn't what you imagined or you're simply not satisfied with it.

Send us an email at hello@esora.shop.

In your email, remember to include your order number, the reason for the return (you can mention one of the reasons above), and images of the product.

You can return the item provided that it meets these conditions:

• It must be unused (never worn).
• You must have kept the original packaging and all tags intact.